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RETURNS & EXCHANGES

At Giant Fish, we are extremely proud of our products and we really hope you like them and get many years of use from them. If for any reason you are not completely happy with your purchase, please return the item(s) to Giant Fish for a refund of the purchase price.

We ask that you simply complete the Returns Form (included in your package) and send it back to us along with the goods.

Giant Fish can only accept goods returned in original, unworn condition within 30 days of the purchase. As soon as we receive the goods back, we'll credit you back for the original purchase price.

Returns are the responsibility of the customer. Giant Fish cannot be held responsible for missing or damaged goods. We recommend using a service with delivery signature.

If an item is deemed defective or faulty by Giant Fish, we will refund the cost of return shipping. We ask that we are notified of the problem by email in advance of the return.

Discount/Offers - When returning items on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold.

Overseas Returns – Please contact us before you make an overseas return. Giant Fish will not accept customs charges. Please note on the package “Goods returned under warranty.”

Return address:
Giant Fish Returns
P.O. Box 96193
Portland, Oregon 97296  USA

We love feedback. It helps us make a better product. If you do make a return, we'd really like to hear what we could do next time. Feel free to let us know what you think, good or bad.

EXCHANGES

If you would like an exchange product, we will ship you the new product as soon as we receive the item you would like to exchange. We will ship with our standard domestic service. If there is a difference in price, we will either refund you the difference in price or ask you to make a balancing payment.

Fast Exchanges - If you cannot wait and would like an exchange item sooner, please email us at team@giantfish.us . We'll simply ask you to pay for the replacement garment and then we'll immediately ship it to you for free. As soon as we receive the garment back, we'll refund you the purchase price of the original garment.